Job summary
Hourly Rate: £11.09
25 to 37.5 hours a week
We currently have 2 vacancies: One for 37.5 hours per week and one for 25 hours per week to join our busy reception team.
Our surgery hours are between 8:00am to 6:30pm and the shifts worked will include either an early start or a late finish (negotiable).
Main duties of the job
We are seeking staff to join our friendly team in providing an excellent service to our patient population and ensuring they have access to our services in the most efficient and effective way possible.
The right candidate will have excellent communication skills and be able to show empathy and consideration, with a professional and courteous manner.
About us
Meddygfa Gyffin and Llys Meddyg Surgeries, based in Conwy, are part of the Llanfairfechan Group Practices.
Our highly skilled clinical team comprises of GPs, Advance Nurse Practitioner, Practice Nurse, HealthCare Assistant, Phlebotomist, Physiotherapist, Occupational Therapist and Pharmacy Tech. The clinicians are supported by our Care Navigation and Admin teams who work across both sites in Conwy.
Job description
Job responsibilities
The following are the core responsibilities of the Care Navigator. This list is not exhaustive and may be changed in order to provide a full service to our patients, which will be dependent upon workload and staffing levels.
Answering telephone calls from patients, carers, other NHS departments and deal with queries as appropriate.
Maintaining the electronic submissions of patients requests and queries.
Arranging appointments with the nursing team
Checking patients in for their appointments
Signposting patients to the correct services
Inputting data to patient healthcare records as necessary
Processing prescriptions
Managing e-mail queries effectively
Apply practice policies, standards and guidance
Maintain a clean and tidy working area
Job description
Job responsibilities
The following are the core responsibilities of the Care Navigator. This list is not exhaustive and may be changed in order to provide a full service to our patients, which will be dependent upon workload and staffing levels.
Answering telephone calls from patients, carers, other NHS departments and deal with queries as appropriate.
Maintaining the electronic submissions of patients requests and queries.
Arranging appointments with the nursing team
Checking patients in for their appointments
Signposting patients to the correct services
Inputting data to patient healthcare records as necessary
Processing prescriptions
Managing e-mail queries effectively
Apply practice policies, standards and guidance
Maintain a clean and tidy working area
Person Specification
Experience
Essential
- Working in a public facing environment
- Administrative duties
- Working in a team
- Practical understanding of confidentiality and GDPR
- Excellent communication skills (written and oral)
- Time Management and the ability to work to deadlines
- Problem solving skills
- Good IT skills
Desirable
- Experience using EMIS Web
- General practice or health care setting experience
Knowledge and Skills
Essential
- Excellent interpersonal skills
- Ability to perform under pressure
- Prioritising workload
- Flexibility towards the needs of the service
Desirable
- Welsh speaker (or learner)
Qualifications
Essential
- Maths and English GCSE grade C or above
Desirable
- NVQ Customer service qualification
Person Specification
Experience
Essential
- Working in a public facing environment
- Administrative duties
- Working in a team
- Practical understanding of confidentiality and GDPR
- Excellent communication skills (written and oral)
- Time Management and the ability to work to deadlines
- Problem solving skills
- Good IT skills
Desirable
- Experience using EMIS Web
- General practice or health care setting experience
Knowledge and Skills
Essential
- Excellent interpersonal skills
- Ability to perform under pressure
- Prioritising workload
- Flexibility towards the needs of the service
Desirable
- Welsh speaker (or learner)
Qualifications
Essential
- Maths and English GCSE grade C or above
Desirable
- NVQ Customer service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).