Job summary
Working alongside a hardworking, dedicated team to ensure patient information is processed to the highest standard.
Main duties of the job
Read coding hospital letters, medical records, processing paperwork, assisting with referrals, helping manage phone lines, creating new protocols for reception team.
About us
About St. Paul's Clinic
St. Paul's Clinic is an inner-city practice in Newport. We are very inclusive of all patient needs and the most vulnerable of the community. Currently looking for an experienced administrator to help the practice manager with audits and general practice administrative duties.
Job description
Job responsibilities
Job responsibilities:
Reception duties:
Answering the telephone, conveying messages and appropriate care navigation
Sign posting patients to relevant services locally using websites and training
Accepting written requests for repeat prescriptions from patients and pharmacies and acting on these requests, checking the email/my health online and prescription box for repeat prescription requests
Sorting the mail and post to go
Photocopying insurance medicals and reports, and maintaining record book and files thereof
Maintaining a log of telephone messages on patient records
Arranging transport for patients where necessary
Maintenance of patients' notes, including regular read coding to make sure records are accurate and up to date
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge with the practice manager
Read coding new records when new patients register and their files are received
Registration of new patients and appropriate booking of new patients medicals over the age of 16 years
Deducting patients who have changed address or moved to another practice
Periodically checking the printers to make sure they are operational and have an adequate paper supply before leaving in the evening
Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice (downloading EDI daily)
Checking emails to stay on top of regular information in the practice
Making sure Docman is cleared by the end of the week so there are no outstanding letters waiting to be input into the patients notes
Attending virtual clinic and taking notes to submit to health board
Job description
Job responsibilities
Job responsibilities:
Reception duties:
Answering the telephone, conveying messages and appropriate care navigation
Sign posting patients to relevant services locally using websites and training
Accepting written requests for repeat prescriptions from patients and pharmacies and acting on these requests, checking the email/my health online and prescription box for repeat prescription requests
Sorting the mail and post to go
Photocopying insurance medicals and reports, and maintaining record book and files thereof
Maintaining a log of telephone messages on patient records
Arranging transport for patients where necessary
Maintenance of patients' notes, including regular read coding to make sure records are accurate and up to date
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge with the practice manager
Read coding new records when new patients register and their files are received
Registration of new patients and appropriate booking of new patients medicals over the age of 16 years
Deducting patients who have changed address or moved to another practice
Periodically checking the printers to make sure they are operational and have an adequate paper supply before leaving in the evening
Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice (downloading EDI daily)
Checking emails to stay on top of regular information in the practice
Making sure Docman is cleared by the end of the week so there are no outstanding letters waiting to be input into the patients notes
Attending virtual clinic and taking notes to submit to health board
Person Specification
Qualifications
Essential
- Qualification Specifications
- Essential
- Experience within primary care or a reception role
- Desirable
- Previous apprenticeship completed in primary care is desirable
- Experience Specifications
- Essential
- Experience of working within a general practice
- Desirable
- Administrative experience
- Additional Criteria
- Essential
- n/a
- Desirable
- n/a
Person Specification
Qualifications
Essential
- Qualification Specifications
- Essential
- Experience within primary care or a reception role
- Desirable
- Previous apprenticeship completed in primary care is desirable
- Experience Specifications
- Essential
- Experience of working within a general practice
- Desirable
- Administrative experience
- Additional Criteria
- Essential
- n/a
- Desirable
- n/a
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.