Health Care Assistant - Mountain View Health Centre

Job description

Job responsibilities

To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

A uniform and name badge must be worn at all times, which will be supplied by the Practice.

They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team

Duties and responsibilities:

1. Nursing

New patient registration checks, including completing any necessary paperwork

BP monitoring

Urinalysis

Assist with childhood and adolescent immunisations maintaining any Child Health and practice records including completing any necessary claims to the Health Authority, reporting any problems to the practice administrator

Provide lifestyle advice to patients making any necessary referrals within the practice

Immunisations in the form of influzena, Pneumovax, Shingles, Pertussis, b12 & Depo Provera

Weight monitoring

Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager

Ensure sharps bins are ready for collection

Restocking/maintenance of equipment

Restocking of clinical areas and consulting rooms

Simple wound dressings

Assist in disease management clinics

2. Administration and professional responsibilities

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Ensure collection and maintenance of statistical information required for regular and ad hoc reports

Attend and participate in practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

Restocking and maintenance of clinical areas and consulting rooms

To create and send recall letters for clinics

To assist in seasonal and special projects as requested e.g. flu campaign

Ordering and display of health promotion materials

3. Management of medical records

Ensure that records are accurately assembled in advance of each consulting session

Ensure that records are available in the instances of urgent consultation

Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to

Ensure correspondence, reports, results etc are filed in correct records

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover

4. Management of appointment system

Ensure total familiarity with all appointment systems, including regular and incidental variations

Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record

Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients

Monitor effectiveness of the system and report any problems or variations to the senior receptionist

5. Any other delegated duties considered appropriate to the post

SPECIAL REQUIREMENTS FOR THE POST

An understanding, acceptance and adherence to the need for strict confidentiality

An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations

An understanding and acceptance of own capabilities and awareness of own limitations

Ability to work without direct supervision and determine own workload priorities

Basic keyboard and computer skills

Flexibility of working hours

Excellent communication skills

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management, including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

• Qualification Specifications
• Essential
• GCSE or equivalent in English and Maths
• Desirable
• NVQs in health care would be desirable
• Experience Specifications
• Essential
• Basic healthcare knowledge and experience of working within a nursing team
• Desirable
• experience in health care would would be desirable
• Additional Criteria
• Essential
• n/a
• Desirable
• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice in Wales

Address

51 Mayhill Road

Mayhill

Swansea

SA1 6TD

Employer's website

https://gpwales.co.uk (Opens in a new tab)