Job summary
We have
an exciting opportunity for a Radiology Administrator to join the Radiology
Department at St Albans City Hospital, West Hertfordshire NHS Trust. You will
be responsible for providing a high-quality administrative service that
supports Radiologists, and patients, ensuring the smooth and efficient delivery
of imaging services. You will work as an integral member of the Radiology
administration team and will be accountable for delivering accurate, timely,
and patient-focused support across the department. You will rotate across
multiple Radiology areas including Reception, Ultrasound Appointments Office,
MRI, CT, Maternity Ultrasound, Breast Reception, Image Transfers and CD
burning, and A&E X-ray, adapting to service needs while maintaining
excellent standards of organisation, communication, and patient care.
Main duties of the job
As a
Radiology Administrator, you will be the first point of contact for patients
and visitors, providing a professional and welcoming presence that reflects the
high standards of the department. You will be responsible for implementing
policies within your area, ensuring compliance with departmental procedures,
and identifying opportunities to improve work practices. You will actively
contribute to service development by raising suggestions for enhancements
during Leek and clerical meetings, helping to continuously improve the
efficiency and effectiveness of the Radiology Department.
About us
Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.
Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges
Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave
Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want
Job description
Job responsibilities
-
To manage patient interactions and provide administrative support,
ensuring that enquiries, concerns, or requests are handled efficiently and
sensitively, maintaining high standards of professionalism at all times.
-
To coordinate radiology referrals and imaging requests, verifying
completeness of information, prioritising urgent cases, and liaising with
relevant departments to ensure smooth workflow without duplicating processes
already handled in appointment booking.
-
To maintain accurate imaging and patient records, including overseeing the
transfer of images via PACS/IEP and updating electronic systems while complying
with data protection regulations.
-
To facilitate patient support services, such as arranging interpreters,
assisting those with mobility needs, and offering guidance for patients who may
be anxious or distressed, ensuring comfort and understanding throughout their
visit.
-
To implement administrative process improvements, identifying
opportunities to streamline workflows, enhance accuracy, and support
departmental efficiency through analysis and proactive suggestions.
-
To contribute to staff development and learning, mentoring new clerical
staff, providing guidance on tasks and systems, and supporting colleagues to
ensure consistency and quality of administrative practices.
Job description
Job responsibilities
-
To manage patient interactions and provide administrative support,
ensuring that enquiries, concerns, or requests are handled efficiently and
sensitively, maintaining high standards of professionalism at all times.
-
To coordinate radiology referrals and imaging requests, verifying
completeness of information, prioritising urgent cases, and liaising with
relevant departments to ensure smooth workflow without duplicating processes
already handled in appointment booking.
-
To maintain accurate imaging and patient records, including overseeing the
transfer of images via PACS/IEP and updating electronic systems while complying
with data protection regulations.
-
To facilitate patient support services, such as arranging interpreters,
assisting those with mobility needs, and offering guidance for patients who may
be anxious or distressed, ensuring comfort and understanding throughout their
visit.
-
To implement administrative process improvements, identifying
opportunities to streamline workflows, enhance accuracy, and support
departmental efficiency through analysis and proactive suggestions.
-
To contribute to staff development and learning, mentoring new clerical
staff, providing guidance on tasks and systems, and supporting colleagues to
ensure consistency and quality of administrative practices.
Person Specification
Qualifications
Essential
- GCSEs in Maths, English, and IT, or equivalent.
- NVQ3 in Customer Care or relevant customer-facing experience.
- Knowledge of Patient Administration Systems (e.g., CRIS, Clinicom, EPR, CERNER).
- Experience in reception or other customer-oriented roles, preferably in healthcare.
- Ability to handle confidential information with high attention to detail.
Person Specification
Qualifications
Essential
- GCSEs in Maths, English, and IT, or equivalent.
- NVQ3 in Customer Care or relevant customer-facing experience.
- Knowledge of Patient Administration Systems (e.g., CRIS, Clinicom, EPR, CERNER).
- Experience in reception or other customer-oriented roles, preferably in healthcare.
- Ability to handle confidential information with high attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
