IT Support Desk Handler

Job summary

Job Title: IT Support Desk Handler

Location: Working on site at Charter House, Welwyn Garde City AL8 6JL and also home working

Trust Location: NHS Hertfordshire & West Essex ICB

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, NHS Hertfordshire & West Essex ICB is the place for you.

About the Trust

NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that plans and oversees how NHS money is spent and makes sure health services work well and are of high quality. The ICBs role is to join up health and care services, improve health and wellbeing and reduce health inequalities.

Main duties of the job

Manage incidents/requests agreed SLA/OLA and maximum efficiency.

Accurately diagnose and resolve technical hardware and software issues.

Direct or escalate requests, incidents or problems as required, with accurate and triaged information.

Identify and escalate situations requiring urgent attention; informing management of recurring incidents using the incident escalation process.

Research questions as necessary using available information resources for inclusion into the knowledge base.

Communicate and advise users on appropriate steps to resolve issues.

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days- call us anytime

Multi locational- work across neighbouring Trusts

Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities- Keep up with the essentials and more

Stakeholder pension scheme available- a flexible future for you and yours

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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