NHS Professionals Limited

Trust Services Partner

The closing date is 28 February 2026

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Job summary

This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.

Main duties of the job

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the ward manager and flexible worker communities, prioritising proactive tasks to preempt process or service issues with the end goal of delighting our customers; our aim is to be a customer obsessed organisation.

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges

Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave

Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want

Details

Date posted

02 February 2026

Pay scheme

Other

Salary

£26,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M0042-26-0089

Job locations

Royal Devon University Healthcare NHS Trust

Barrack Road

Exeter

Devon

EX25DW


Job description

Job responsibilities

Are you self-motivated and ready to be part of something exciting?

Are you a good communicator and strong at building key relationships with stakeholders?

If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care.

As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!

We are currently recruiting foraTrust Services Partner

37.5 Hours per Week / Monday Friday On-Site

Location dual site - Royal Devon University NHS Trust & North Devon District Hospital

This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.

Job description

Job responsibilities

Are you self-motivated and ready to be part of something exciting?

Are you a good communicator and strong at building key relationships with stakeholders?

If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care.

As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!

We are currently recruiting foraTrust Services Partner

37.5 Hours per Week / Monday Friday On-Site

Location dual site - Royal Devon University NHS Trust & North Devon District Hospital

This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.

Person Specification

Experience

Essential

  • Be a strong communicator and good at building relationships
  • Highly organised and Committed
  • Have strong diary management skills
  • Have a background of managing a demanding and fast paced working environment
  • Managing Multiple Stakeholders
  • Excellent Customer Service Background
Person Specification

Experience

Essential

  • Be a strong communicator and good at building relationships
  • Highly organised and Committed
  • Have strong diary management skills
  • Have a background of managing a demanding and fast paced working environment
  • Managing Multiple Stakeholders
  • Excellent Customer Service Background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Professionals Limited

Address

Royal Devon University Healthcare NHS Trust

Barrack Road

Exeter

Devon

EX25DW


Employer's website

https://www.nhsprofessionals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Professionals Limited

Address

Royal Devon University Healthcare NHS Trust

Barrack Road

Exeter

Devon

EX25DW


Employer's website

https://www.nhsprofessionals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Manager

Jane Anderson

jane.anderson@nhsprofessionals.nhs.uk

Details

Date posted

02 February 2026

Pay scheme

Other

Salary

£26,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M0042-26-0089

Job locations

Royal Devon University Healthcare NHS Trust

Barrack Road

Exeter

Devon

EX25DW


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