Job responsibilities
Main Duties & Responsibilities
Duty/Responsibility
To ensure the continuity of delivery of the LW
Service for those people referred.
To lead the service and
promote a culture based on principles of recovery, choice and personalised
care.
To work in an effective
partnership with the MDT and other partner agencies including statutory
services.
Ensure that service users
flow through pathways of support are in accordance with need. This includes
being accountable for delivery of a proactive caseload management system.
To ensure the service works
in line with agreed pathways, National and Trust policies, and guidelines,
and is focussed on delivery of outcomes.
To assist with the
management of the operational team, ensuring effective training, ongoing
professional development and professional supervision is maintained for all
staff.
To manage financial
resources efficiently and in line with agreed plans/budgets
To understand and
contribute to the management of the wider environment and stakeholders e.g.
commissioning/CQC
To assist the Operational
Programme Manager in the strategic development of the LW in Salford and
across organisation boundaries.
2) Clinical
Facilitate the effective
assessment, care planning and review of clients referred to Living Well in
Salford
Provide accurate and timely
performance data on service activity as required.
Link regularly with primary
care, VCSE partners and statutory services building strong relationships and
ensuring communication links are always open.
Support the MDT with reviews of
complex cases.
Provide support for those
people who present with the most complex needs both by conducting assessments
& reviews.
To support GPs with managing risk and issues
relating to medication, and to liaise with psychiatry colleagues about
medication advice and diagnostic advice as required.
To ensure that clinical practice is
evidence-based and consistent with relevant NICE Guidelines, and Trust
policies and procedures.
3) Clinical & Social
Care Governance & Quality
Promote a service philosophy based on a Holistic model
of care, recovery, and personalisation.
Establish quality standards relating to the
service user and carer experience
Maintain quality assurance systems to monitor and
audit these standards.
To participate in complaint investigations when
required.
To participate in Serious Untoward Incident
Reviews when required.
Participate
in service governance initiatives.
To
ensure that all Quality Standards are maintained.
Contribute
to the writing of shared guidelines/protocols of care.
The
post-holder will comply with all policies and procedures e.g. relevant
professional standards of conduct, MHA 2007, Health and Safety Regulations
and Trust and local Policies and Procedures.
Act up for the Senior Manager as required.
Participate in Bronze on-call management rotas as
required.
Chair multidisciplinary clinical and business
meetings, case planning meetings and reviews, including adult safeguarding
strategy meetings and Best Interest Meetings.
5) Financial and Other
Resources
In conjunction with the Operational Manager
optimise the effective management of resources to support service delivery.
To exercise good personal time management,
punctuality, and consistent, reliable attendance
To ensure the effective use of resources,
including the responsible management of petty cash, and ensuring staff
compliance with the same.
6) Human Resources
To undertake responsibility for line management
and supervision across the team.
Participate in the recruitment and induction of new
staff as required.
Participate in the appraisal process.
To participate in Line Management and Clinical
Supervision personally on a regular basis.
To provide clinical supervision to other members
of the multi-disciplinary team.
To supervise staff members in their Risk
Assessment and Formulation of risk.
Deal personally with patients, their families or
carers who make a complaint.
Demonstrate advisory skills to junior staff in
dealing with complaints.
Undertake responsibility for attendance management of all staff.
Work in partnership with different employees as per Living Well model.
7) Service User, Carer and Stakeholder Involvement
Promote a service philosophy that is strongly humanistic,
trauma informed, recovery and strengths based for service users and carers
and values co-production.
Ensure ongoing partnership and collaborate work
with key stakeholders, creating a model of co-ownership
Ensure the promotion of Personalisation within
the service users recovery plans.
Ensure, as far as practicable, the full
involvement of service users and where appropriate, relatives and carers
in the assessment of needs and the formulation and review of care.
Promote user and carer involvement in the
recruitment, induction and training of staff.
Establish systems to elicit user and carer views
of the service and monitor user and carer satisfaction.
Co-production and co-design are at the heart of
this model. To continue to work in partnership with those who have lived
experience amplifying the voice of lived experience
9) Safeguarding Children and Vulnerable Adults
To
adhere to the principles of safeguarding of children and vulnerable adults in line with Trust
Policy and reporting local procedures.
To ensure junior staffs
compliance with same.
Information
Governance & Data Quality
To access only information, whether paper,
electronic or in other media, which is authorised to you as part of your
duties.
Not to communicate to anyone outside or inside
the NHS, information relating to patients, service users, staff, contractors,
or information of a commercially sensitive nature, unless done in the normal
course of carrying out the duties of the post and with the appropriate
permission
To maintain high standards of quality in
corporate and clinical record keeping ensuring information is always recorded
accurately, appropriately and kept up to date.
To ensure compliance with the GMMH Information
Governance Policy.
To ensure compliance with confidentiality
policies and procedures for self and team members.
To ensure team data quality for all GMMH
performance indicators is maintained.
Understand and fully utilise the computerised IT
systems for health and social care services and ensuring staff compliance
with same.
Ensure staff training, familiarity, and
compliance with the computerised IT systems as above.
12) Infection Control
To
protect service users, visitors and employees against the risk of acquiring
health care associated infections by consistently observing Trust Infection
Prevention and Control Policies and procedures and best practice guidance in
order to maintain high standards of Infection Prevention and Control.
13) Health, Safety and Security
To comply with all the service security
requirements within the context of being a lone practitioner in the community.
To fulfil Trust mandatory training requirements.
To recognise the need to prioritise and respond
appropriately to clinical emergencies/perceived risks.
To demonstrate a high level of self management
skills for dealing with frequent crisis management and be aware of own
personal limitations and seek appropriate advice.
To
take reasonable care of the health and safety of yourself and other persons
who may be affected by your acts or omissions at work and to co-operate with
the Trust in adhering to statutory and departmental safety regulations.
Not
to intentionally or recklessly misuse or interfere with anything provided in
the interests of health safety or welfare e.g. misuse of equipment.
To
ensure the management of risk in accordance with Trust SUI Policy and to
report immediately any complaints, incidents, accidents or other untoward
occurrences or near miss involving patients, service users, carers, staff,
contractors or members of the public using the Trust Incident reporting
system- InPhase.
To support the team manager in reviewing all
environmental risks and updating the service Risk Register as required.
Ensure
an up-to-date knowledge of all relevant legislation relating to the remit of
the service, i.e. Child Protection, Protection of vulnerable adults,
Caldicott, Health and Safety at work, Risk assessment etc.
