Receptionist/Care Navigator

Job summary

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on part-time basis at Castle Gardens site. Ideally the applicant needs to work between 25-30 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Colchester Medical Practice is a well established group of practices consisting of four GP surgeries and a health and wellbeing hub. We have formed our own PCN within the practices. We serve a population of 43,000 patients. By working for Colchester Medical Practice, you also see the following benefits;

• NHS Pension Scheme
• Life insurance
• Family benefits including an adult dependents pension and childrens pension
• Ill health benefits
• 20% employer contribution
• Proper pay - Living Wage Foundation accredited
• Eye-care vouchers
• Health service discounts
• Annual Leave: minimum 33 days FTE, with enhancements for long service