Receptionist / Care Navigator

Job summary

Bildeston Health Centre are delighted to offer an exciting opportunity for a motivated individual to join our friendly and supportive rural GP surgery. As part of the South Rural Primary Care Network (PCN), we are committed to delivering high-quality healthcare services to our local community.

This is a part-time role (18 hours per week), working Tuesdays and Fridays, 8:00am 6:00pm, with the potential for additional hours to cover annual leave and sickness for the right candidate.

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Responsible for issuing and distributing letters, completed forms, specimen bottles, and other documentation, ensuring accuracy, confidentiality, and timely handling.
• Advising patients of practice procedures.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Bildeston Health Centre is a friendly and supportive practice, committed to delivering high-quality, patient-centred care to our local community. As part of the South Rural Primary Care Network (PCN), we work collaboratively with neighbouring practices and healthcare professionals to provide a wide range of services and ensure the best possible outcomes for our patients.

We pride ourselves on maintaining a welcoming environment for both patients and staff, where teamwork, respect, and compassion are at the heart of everything we do. Working in a rural setting allows us to build strong relationships with our patients and play a key role within the community.

• A supportive and friendly team environment
• Opportunity to work within a well-established rural GP practice
• Involvement in a wider Primary Care Network (PCN)
• Training and development opportunities
• NHS pension scheme (if applicable)
• Competitive salary (dependent on experience)
• Opportunity for additional hours to cover annual leave and sickness
• A rewarding role making a real difference in the local community