Patient Navigator

Job summary

Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part time basis for between 21-26 hours per week. We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.

Main duties of the job

• Greet patients, doctors and visitors at reception in a polite and friendly manner.
• Answer the telephone promptly and courteously.
• Make appointments using the computerised appointments system.
• Administer the procedure for repeat prescriptions.
• Open and sort all Medical Centre post, both internal and external.
• Ensure the smooth running of all surgeries and clinics.
• Arrange hospital appointments where relevant e.g. x-rays, out-patients.
• Receive patients' specimens ready for pathology laboratory collection.
• Deal with general enquiries from patients and visitors in a helpful and efficient manner.
• Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.
• Inform patients of computerised test results, in person, on the telephone or by letter.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Please see attached job description for further information.

About us

Thedoctors and staff at Newport Pagnell Medical Centre are proud to offer the highest standard of patient-centred healthcare.We run many clinics for themanagement oflong-term conditionssuch as asthma and diabetesand offer a wide variety of othermedical servicesincluding antenatal, postnatal care, minor surgery and childhood vaccinations.

• NHS Pension Scheme
• Life insurance
• Family benefits including an adult dependents pension and childrens pension
• Ill health benefits
• 20%employer contribution
• Health service discounts
• Access to our Employee Assistance Programme
• Free parking at all our sites