Prescription Clerk

Job summary

Mount Farm Surgery in Moreton Hall, Bury St Edmunds seeking a new prescription clerk to join our friendly team. This position is offered on a part-time basis for 20 hours per week. All training will be given on the job and you we do not require you to have a medical background in order to apply for this role.

The successful applicant will have excellent communication skills, with a patient-focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. A helpful and friendly manner is essential, with the ability to work well with others.

Main duties of the job

• Answer medication queries from patients, staff members and pharmacies/care home
• Assist patients both at the desk and on the telephone in a professional and courteous manner
• Action and create all tasks in a timely manner e.g. contact patients and book them a medication review appointment
• Process prescription requests via e-mail, online services, paper and by phone
• Process all prescription requests in a timely manner, prioritising urgent requests to ensure they are processed and ready for collection by the agreed time
• File prescriptions
• Build good working relationships with local pharmacies, care/nursing homes and pharmacy technicians to support the practice prescription service
• Liaise with external pharmacy services and patients to resolve queries and communicate changes in medications
• Deal with nursing supply issues and provide supplies; e.g. stockings, if advised by a clinician and compliant with local formularies
• Assist the duty doctor with straightforward medication queries on the triage list (time permitting)
• Adhere at all times to agreed workflow and security procedures, including patient confidentiality
• Undertake training as required to support safe and effective services for the practice
• Answer telephone calls as quickly as possible to minimise queue times
• Promote the NHS app and online ordering through SystmOnline

You will be required to cover for sickness and holiday so flexibility and the ability to work additional hours is essential.

About us

Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds that arefocused on delivering the best possible patient service.

In return for your hard work, Mount Farm is delighted to offer:

• Free Abbeycroft Leisure membership (access to gym, classes, swimming etc.)
• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
• Free drinks and snacks