Practice/PCN Manager

Job summary

Swanwood Partnership in Wickford is looking to appoint an experienced practice manager to lead our organisation on a part-time basis of which hours are negotiable. We are not a traditional general practice and we are not looking for a traditional practice manager - we are looking for someone who wants to be part of something evolving, not someone to maintain the status quo. You will;

• Shape and influence how the practice operates day-to-day
• Lead and develop a committed administrative and reception team
• Strengthen systems, processes and performance
• Play a key role in supporting the partners to deliver high-quality patient care

You will not be expected to carry the practice alone but you will be expected to lead, take ownership, and bring solutions. If you are an experienced practice manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

• Overall responsibility for the day-to-day running of the surgery including staff management.
• Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable.
• Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment.
• Driving innovation and modernisation.
• Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts;
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
• Attending local meetings, to represent the surgery, and reporting to partners.
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
• Developing effective partnership, with other organisations, to benefit the practice.
• Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment.
• Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
• Handling practice publicity and health education materials.

About us

We are a forward-thinking, partner-led surgery serving approximately 7,000 patients, with a strong focus on collaboration, accountability, and continuous improvement. Our partners are highly engaged in the day-to-day running of the practice, creating a supportive but dynamic environment where decisions are made quickly, and ideas are actively encouraged.