Care Coordinator

Job summary

Ludham and Stalham Green Surgeries are looking to welcome a care coordinator to their friendly team on a part-time basis, working approximately 17 hours per week. The agreed hours would need to be worked on a Monday and a Thursday each week. Please note this is a practice/PCN role, so you may be required to work at other NN4 practices. This role would be key in providing and maintaining a high standard of care for patients health needs. The post holder will be an integral part of the general practice team.

Main duties of the job

• Oversee and coordinate patient requests via the digital Accurx system.
• Identifypatients who need to be referredback to other health professionals within the PCN.
• Providecoordination and navigation for people and theircarersacross health & care services.
• Support patients to utilise decision aids, help create single personalised care & support plans.
• Help people to manage their needs through answering queries, making & managing appointments.
• Ensure that people have good quality written or verbal information to help them make choices about their care.
• Assist people to access self-management education courses, peer support or interventions that support them in their health & wellbeing.
• Provide the interface between primary care & other services, helping patients with the transition between services.
• Attend and participate in any practice meetings when required.

About us

Ludham and Stalham Green Surgeries are afriendly, high achieving and supportive established rural practice providing the full range of traditional family medicine. We are well regarded and supported by our patients.

Who we are:

• 2 site GMS practice
• 3 established GP Partners
• Around 5,900 patients
• Outstanding CQC rating
• Dispensing at both sites
• Well established training practice
• A cohesive practice team who will go above and beyond for their patients and their colleagues
• A culture of leadership, supportiveness, kindness, respect, and diversity
• EMIS Web and AccuRX clinical systems
• 15 min consultations
• Research Ready Practice
• Excellent PN, HCA, Social Prescriber, first-contact Physio, Clinical Pharmacist (as well as other ARRS roles)
• Large and supportive management, clinical and administrative team
• Regular Practice, clinical, governance and MDT meetings
• Collaborative working with other local practices within a very pro-active PCN
• Active Patient Participation Group

Work /life balance:

• We are situated on the beautiful Norfolk Broads, just a 30 minute drive from the cathedral city of Norwich
• A lovely area to live and work with affordable housing and excellent schools
• No OOH/weekends
• Onsite parking

Our offer:

• Indemnity costs covered MPS
• Suitable to be part of portfolio working
• Mentorship