Receptionist/Care Navigator

Job summary

Kingswood Medical Centre in Basildon is looking for a motivated and enthusiastic receptionist to join our busy, well-established team on a part time basis for between 30 hours per week, workingalternate weeks of early and lates, 5 days per week.

Please note theearly shift is 8am to 2pm and late shift 12:30-6:30pm. We can consider the hours over 4 days workingTuesday to Friday working 7.5 hours per day and alternate weeks doing early and late shifts- early 8am-4pm and lates 10.30am -6:30pm.

Main duties of the job

• Greet patients politely and ensuring that the appointment system is run efficiently.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately and in timely manner.
• Signpost patients to the correct service.
• Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
• Enter and book requests for home visits including all relevant information.
• Explain practice arrangements and requirements for new and temporary patients.
• Accept registration forms from prospective patients ensuring adherence to practice policies, including the online requests.
• Process incoming and outgoing mail.
• Manageadministrative queries, tasks, results, etc as necessary in an efficient and timely manner.

About us

We are a GMS non-dispensing practice and look after approximately 10,500 patients with a growing list size and lucky to operate from modern purpose build premises. We are part of Mid and South Essex ICB, and West Basildon Primary Care Network (PCN). The practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team. We are incredibly proud of how we provide care for our patients. We are rated as CQC Good and are a high QOF achieving practice.

Our team consists of 2 GP Partners supported by 5 salaried GPs. In addition to our doctors, we have other clinicians working for the practice: ANPs, practice nurses, HCAs, and alsoa variety of support staff from our PCN consisting of Pharmacists, MH practitioners and home visiting service.

The clinical staff are supported by our admin team including receptionists, secretaries, workflow and prescriptions clerk. We are a SystmOne practice and hold regular clinical and practice staff meetings.

Our benefits include an NHS Pension and free parking.