Receptionist/Care Navigator

Job summary

The Limes Medical Centre has an opening for an enthusiastic and proactive receptionist to join our team on a part-time basis for 30 hours per week with the below shift pattern;

Monday: 8.30am - 6.30pm

Tuesday: 1.30pm - 6.30pm

Thursday: 8.00am - 2.00pm

Friday: 8.30am - 6.30pm

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Salary to be discussed at interview.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Supporting the arrangement of weekly care home MDTs.

About us

At The Limes Medical Centre; we are a friendly, patient-centred GP Practice committed to providing high-quality, holistic healthcare to our local community. Our team includes a dedicated mix of GPs, nurses, healthcare assistants, administrative staff and receptionists, and allied health professionals who work collaboratively in a supportive environment.

Serving a diverse patient population, we offer a wide range of services including chronic disease management, minor surgery, family planning, child health, and health promotion.

Our receptionists are the first point of contact for patients, and we pride ourselves on creating a friendly, efficient, and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services, from routine appointments to chronic disease management and health promotion.

We use SystmOne and embrace technology to streamline our processes and improve patient access. As a practice, we are committed to teamwork, staff wellbeing, and ongoing professional development. We value strong communication, a positive attitude, and a calm, organised approach especially in a busy, fast-paced environment.

If you're looking to join a supportive team where your contribution truly matters, we'd love to hear from you.

Some of the benefits include;

• NHS Pension Scheme
• Health service discounts
• Annual leave: minimum 28 days FTE, with enhancements for long service
• Benenden health insurance