Receptionist/Care Navigator

Job summary

Highlands Surgeryis delighted to offer an exciting opportunity for a friendly and organised receptionist to join our welcoming and supportive practice team. Youll play a key role in helping our busy practice run smoothly, contributing directly to the delivery of high-quality care for our patients.

This is apart-time position for 20 hours per week, Monday to Friday, with2 shifts 8:00am to 1:00pm and 1:30pm to 6:30pm which are scheduled 3 months in advance, making it an excellent opportunity to balance work with other commitments. If you enjoy working as part of a team, take pride in providing excellent service, and are looking for a rewarding role in healthcare, we would love to hear from you.

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Highlands Surgeryis a well-established, forward-thinking GP practice caring for approximately 15,000 patients. We are proud to have a supportive and experienced clinical team comprising three GP partners, two salaried GPs, four nurses and two Healthcare Assistants, working alongside a large and well-integrated Primary Care Network that provides high-quality community care for our housebound patients. Recently rated 'Outstanding' by the CQC, we place great value on teamwork, patient-centred care and continuous improvement. Our practice is further strengthened by a dedicated and friendly non-clinical team, including receptionists, administrators, referral clerks and pharmacists, all of whom play a vital role in delivering an excellent service to our patients.

Benefits

• NHS Pension Scheme
• Eye-care vouchers
• Annual leave: minimum 32 days FTE, with enhancements for long service