Receptionist/Care Navigator

Job summary

Thorpe-Le-Soken are seeking a care navigator who will play a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

This position is offered on a part-time basis for 18 hours per week. The successful candidate will work Monday, Tuesday and Wednesday, working 6 hour shifts each day, across our 2 practices, Thorpe and Kirby Surgery on Reception. Shifts can be discussed at interview.

You will be working in a very busy and quite often demanding environment where flexibility is a priority to cover additional hours during holiday/sickness absence of colleagues to keep the surgery running efficiently. General practice is a very challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has patient experience and offers excellent communication skills.

Previous applicants need not apply.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering calls, queries and complaints from patients and outside agencies.
• Scanning letters.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Assisting patients on Accrx patient online triage
• Signposting patients to other services such as GP Care advisor, social prescriber.
• General administration.

About us

Thorpe Surgery form part of Clacton PCN and have a list size of 8000.Our clinical system is Emis web. We offer all staff to join NHS pension scheme.