Job summary
Old Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis of 37.5 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
- Admin responsibilities but training will be provided.
About us
We have 2 sites to work between, our branch in Clacton will be your main base, but may need to cover our St Osyth branch from time to time, which is open from 11am-1pm daily.
We offer;
- NHS Pension Scheme
- 20 days annual leave plus the annual bank holidays
- Enhanced maternity & paternity terms
- Training will be provided
Details
Date posted
20 January 2026
Pay scheme
Other
Salary
£23,809 a year
Contract
Permanent
Working pattern
Full-time
Reference number
29308
Job locations
145-149 Old Road
Clacton on Sea
Essex
CO15 3AU
Employer details
Employer name
Primary Care Careers
Address
145-149 Old Road
Clacton on Sea
Essex
CO15 3AU
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
