Reception Supervisor

Job summary

Walton Medical Centre are seeking a proactive and enthusiastic reception supervisor to lead our reception team on a part-time basis for 20 hours per week. This pivotal role involves overseeing daily operations, managing staff, and ensuring a positive experience for patients. You will play a crucial part in enhancing communication across our healthcare teams and supporting the smooth running of the practice.

At The Walton Surgery we prioritise collaboration, innovation, and exceptional patient care. Join us to make a meaningful impact to our patients. This role is perfect for someone who thrives in a dynamic, patient-focused environment and enjoys leading and motivating a team.

The role will provide a focal point of communication between patients, doctors and other medical staff, and ensure the reception team provides an efficient service and that a professional manner is maintained at all times by all reception employees.

Main duties of the job

• Support the reception staff acting as a role model to reception staff, supporting, motivating and promoting good staff relations
• Maintain staff rotas
• Support the receptionists with any queries or complaints they may have
• Support and help any unhappy patients
• Deal with patients complaints and try to resolve them in a timely and professional manor
• Ensure any complaints that cannot be resolved are escalated to the practice manager
• Ensure all staff are informed of and adhere to practice policies which are held on the intranet
• Monitor staff annual leave
• Monitor staff sickness
• Assist with and minimise potential problems that may lead to complaints
• Support staff in difficult patient situations
• Deal with any low-level complaints relating to reception or associated issues
• Accurately document all incidents and outcomes, ensuring that the Branch Supervisor is kept informed
• Deal with general telephone enquiries from patients and general public
• Act as primary point of contact in reception for clinicians
• Assist managing MJog appointments and DNAs

About us

The Colte Partnership is a GP super-partnership, formed in June 2017. It brought together 8 local GP surgeries across Colchester and Tendring, serving approx. 80,000 patients. With the combined workforce, skills and knowledge, we are in a unique position to assist our patients across the county.

We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.