Receptionist / Care Navigator

Job summary

Ambrose Avenue Group Practice has the opportunity for a part time enthusiastic and proactive receptionist to join our team working between 20-24 hours a week, we can be flexible on days as long as it meets the business need which is between 0745 and 1830. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures
• Oversight of Anima the newly implemented on line appointment tool.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Ambrose Avenue Group practice are a friendly and welcoming GP practice with 14,500 patients across two locations in Colchester: Ambrose Avenue and Tollgate.

We offer;

• A permanent employment contract.
• Membership in the NHS pension scheme.
• Support for your personal and professional development.
• Excellent training and development opportunities.
• 25 days of annual leave, along with eight bank holidays (pro-rata); this increases with your continuous years of service in the NHS. This generous leave policy promotes a healthy work-life balance.
• Bike rack available.
• Shower facilities.
• Convenient access to the A12, with routes to London and Ipswich.