Care Coordinator

Job summary

North Watford PCN are looking to welcome a care coordinator to our busy team, on a part-time basis for 13.5 hours per week. The working days and hours are: Monday 4pm - 9pm and Friday 7.45am - 7pm with a 45 minute break at 1pm.

You will be responsible for the general administrative and reception duties within the practices and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Main duties of the job

• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy.
• Taking messages and passing on information.
• Managing incoming electronic data including clinical documents, patient requests/emails, virtual data, and medication requests.
• Processing prescription requests.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing a full administrative and secretarial service, Word/data processing, filing, photocopying, and scanning.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail.
• Filing and retrieving paperwork.

About us

North Watford PCN is a small innovative PCNdelivering care to our 25,000+ registered patientsandis a made up of three GP practices, Vine House, Abbotswood and Sheepcot Medical Centre. We arerenowned for our excellent teaching reputation and have progressed well with the national recruitment agenda, already recruiting a GP, clinical pharmacist, social prescriber, paramedic, ANPs and a mental health link worker.