Recalls, Results and Audit Clerk

Job summary

Due to service development Vida Healthcare is currently looking to recruit a reliable and hardworking person to join our busy recall and results team. This position will be based predominantly in the Kings Lynn area, however multi-site working will be expected occasionally.

This position is for 30 hours per week and the successful candidate must have the flexibility to be available to cover extra hours for annual leave and short notice sickness.

Main duties of the job

• Understand and act upon clinical information received to advise patients of their results according to clinician instruction
• Monitor pathology inboxes ensuring all results are allocated to a relevant recipient, allocating as necessary, and in periods of absence following the GP Reallocations Protocol
• Manage queries from patients regarding upcoming tests or results
• Process district nurse referrals for all sites
• Liaise with the hospital pathology team to resolve any requesting/reporting issues and any problems with the ICE system
• Support the proactive management of patients to reduce number of patient contacts, ensuring all annual/monthly checks are completed in a one stop shop approach
• Understand and act upon clinical information received to set up or review recalls
• Generate invites to chronic disease clinics in a timely manner
• Generate invites for high-risk drug monitoring recalls
• Review records of non-attenders, flagging and exemption coding as appropriate

About us

Vida Healthcare is one of Norfolks' largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.