GP Receptionist

Job summary

Vida Healthcare in Kings Lynn, has an exciting opportunity for a reliable, hardworking individual to join our team as a GP receptionist, on a full or part time basis. This role will be covering shifts between 8:00-18:30, split by morning and afternoon shifts, hours/days to be discussed at interview. Full training will be provided.

The successful applicant will be assigned a main site; however the position will be muti-site working & it is essential the candidate will be able to cover all locations:

• Gayton Road Health Centre
• St Augustine's Surgery
• Hunstanton Medical Practice
• Carole Brown Health Centre

Our GR receptionists help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across all of our practices. You can expect to be mentored & supported by the organisation, whilst being empowered to deliver care & support to the best of your ability. You will be required to work collaboratively with different departments within the organisation to meet the patients needs. Delivery of high-quality service, complete confidentiality & patient satisfaction are a priority.

We welcome applications from organised, adaptable & friendly individuals, who are keen to help us provide high levels of customer service.

Previous applicants need not apply, & we reserve the right to close the job advert as soon as sufficient applications have been received.

Interviews will be taking place week commencing 12th January 2026.

Main duties of the job

• Deal with patients in a calm and sympathetic manner, working continuously high pace under pressure to deliver high levels of accuracy.
• Listen, in order to be able to effectively signpost patients to the correct service.
• Maintain a high level of professionalism when dealing with confidential patient information.
• Provide telephone and face to face support for patients, allowing them to book, cancel and check appointments.
• Support patients who may have a problem or complaint.
• Partake in any training indicated by upper management as appropriate for personal and professional development.

About us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on impeccable standards of patient care, for us to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, excellent attention to detail and commitment to delivering a quality service.