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Primary Care Careers

Patient Services Administrator

The closing date is 19 January 2026

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Job summary

Flitwick Surgery has a great opportunity for a patient services administrator to join our team on a part-time basis for three days per week.

There is more to this role than answering the phone and making appointments.

Main duties of the job

  • Help patients to access the right services.
  • Assist with keeping health records accurate and up-to-date.
  • Ensure that appointment bookings are well-managed.
  • Involved in all the background administrative and secretarial work that supports the smooth running of a GP Surgery.

About us

Flitwick is a busy surgery, run as a partnership and serving a practice population of 14,250 patients. The clinical team consists of GPs, minor illness nurses, pharmacists, a paramedic, practice nurses and HCAs. We are a training practice for GPs and also take part in medical research. We are part of Green Vale Health PCN.

Due to our location in Flitwick, a commuter town in rural Bedfordshire, the practice population is diverse, covering patients of all life stages. We have good links to the A6 and M1.

We offer our employees the following benefits:

  • NHS pension scheme,a defined benefits scheme.
  • Annual leave: minimum 210 hrs per annum, FTE, and bank holidays.
  • Parking for staff.

Details

Date posted

07 January 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

29270

Job locations

Highlands

Flitwick

Bedfordshire

MK45 1DW


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist or administrative experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist or administrative experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Highlands

Flitwick

Bedfordshire

MK45 1DW


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Highlands

Flitwick

Bedfordshire

MK45 1DW


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Flitwick Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

07 January 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

29270

Job locations

Highlands

Flitwick

Bedfordshire

MK45 1DW


Supporting documents

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