Multi-skilled Administrator/Receptionist

Job summary

The Leiston Surgery is seeking a multi-skilled administrator/receptionist to join their team on a full or part-time basis, hours being 37.5 for full-time, over Monday to Friday, 8am - 6.30pm.

You would be working closely with our experienced teams in the reception, dispensary, administration and secretarial departments, and be the first point of contact for our patients.

We operate across two sites, Leiston and Yoxford Surgery, but the roles are mainly based at the Leiston Surgery site.

Main duties of the job

• Care navigation, answering the telephones, dealing with patients on a face to face basis
• Booking appointment for GP, AHP, Practice Nurse and Health Care Assistant appointments
• Filing and retrieving patient records
• Summarising and coding relevant information from patients clinical records onto the practice computer system
• Maintaining the pathology results system
• Informing patients when test results have been confirmed
• Sending medical referrals electronically
• Processing medical report requests and requests for medical records
• Administrative tasks including registering new patients, photocopying, shredding and completing forms
• Using the in house clinical system, SystmOne, to deal with the full range of patient queries.

About us

We are a very busy rural GP practice serving a population of 9,550 patients, operating primarily from Leiston Surgery with a branch in Yoxford. We are a growing practice, currently providing services to over 9500 patients.

• 4 GP partners
• 3 part-time salaried GPs
• 2 physician associates
• A stable, high-performing nursing team
• In-house physiotherapy services and remote clinical pharmacists

We use TPP SystmOne, AccuRx, DXS, and Anima Triage, with full training provided as needed.

We are a teaching practice with 2 GP trainers and offer strong career development opportunities, including teaching undergraduates from UEA and Cambridge University, and supporting international post-graduate training as a certified training practice.