Patient Navigator

Job summary

We are looking to recruit a patient navigator to join reception at the Elizabeth Courtauld Surgery in Halstead, on a zero-hour contract. The successful candidate will join a team that takes pride in its can do approach. You will work within what can be a busy, often demanding, but highly rewarding environment.

Hours of working: There are no normal hours of work, and you will be required to work on an as required basis and will vary according to the needs of the practice. The practice has a requirement for zero hours staff, due to the fluctuating demands of the service.

Main duties of the job

• Answering telephone calls in a timely and appropriate manner.
• Ensuring that all visitors sign in and receive a badge.
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Handling patient or other outside agency queries and assisting in finding solutions.
• Receiving prescription requests and directing these to the prescription team.
• Taking payments for private fees and processing credit card payments.
• Ensuring the smooth and efficient running of clinics.
• Receiving and recording requests for home visits.
• Ensuring that the clinicians are aware of patients who require immediate attention.
• Having a basic awareness / ability to deal with challenging behaviour.
• Making new and follow-up appointments.
• Carrying out any other administrative duties as deemed necessary by the management or senior navigators.

About us

At Elizabeth Courtauld Surgery, we believe in providing excellent patient care while fostering a supportive and engaging environment for our team members. We are a semi rural GMS practice dedicated to serving our 16,800 diverse patient population. Our experienced multi-disciplinary clinical team includes 5 GP Partners, 1 Salaried GP, 2 Nurse Practitioners, 2 Paramedics, 5 Practice Nurses, 3 Healthcare Assistants, a Clinical Pharmacist, and a large highly committed administrative staff fostering a truly collaborative approach to patient care. We also have a wide range of additional services and support available through our wider NHS community and Primary Care Network of Social Prescribers, MSK practitioner, Young Persons Mental Health Practitioner, and Cancer Care Coordinators, as well as 2 more Paramedics and Pharmacists.