Receptionist/Care Navigator

Job summary

The Knares Medical Practice has an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 15-20 hours per week on variable days. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a friendly and well-established GP practice based in West Basildon, serving a patient population of around 8,000. The practice is run by two dedicated GP Partners and supported by a strong, multidisciplinary team.

Our clinical team includes GPs, Practice Nurses, Healthcare Assistants, a Phlebotomist, a Pharmacist, GP assistant and Care Coordinators, all working together to provide high-quality care for our patients. We pride ourselves on a collaborative approach, ensuring patients have access to the right care, from the right professional, at the right time.

Behind the scenes, we are supported by a robust and efficient administration and reception team, who play a key role in keeping the practice running smoothly and ensuring an excellent patient experience.

As a practice, we value teamwork, patient-centred care, and continuous improvement. We offer a supportive environment for both staff and patients and are proud of the strong relationships we have built within our community

We offer free parking.