Job summary
An exciting opportunity has arisen for a full-time care navigator here at Newport Surgery.
The successful applicant will have an excellent telephone manner, be a team player and have the ability to work under pressure and problem solve.
The successful candidate must be flexible to be able to work extra hours to support colleagues sickness and holiday absence.
Main duties of the job
In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients, patient queries are answered and administration work is completed to a high standard.
About us
Here at Newport Surgery, we are committed to providing a supportive work environment where employees are able to workto the best their abilities. We value professional development and care about health and wellbeingof our staff. We are a rural two partner practice with 4 salaried GPs and close-knit clinical and non-clinical teams helping to care for our 9.7k patients. As part of the North Uttlesford PCN, we work in collaboration with practices in Saffron Walden and Thaxted. Our patient survey results show us as in the top 5 practices in Herts & West Essex ICB. This post offers:
- NHS pension scheme
- Health service discounts
- Annual leave:minimum 35 days FTE to include bank holidays
Job description
Job responsibilities
If you would like to find out
more information about this role, please do not hesitate to get in contact with
us.
Job description
Job responsibilities
If you would like to find out
more information about this role, please do not hesitate to get in contact with
us.
Person Specification
Attributes:
Essential
- Professional, polite, and empathetic manner
- Reliability and punctuality
- Ability to remain calm and courteous under pressure
- Attention to detail
Desirable
- Flexible and adaptable to change
- Proactive in problem-solving
- Commitment to continuous learning and development
Experience
Essential
- Previous experience in a customer-facing role
- Handling telephone enquiries and providing clear information
- Working as part of a team in a busy environment
- Excellent communication skills (verbal and written)
- Strong organisational and time-management skills
- Ability to work under pressure and manage competing priorities
- Basic IT proficiency (Microsoft Office, clinical systems like EMIS or SystmOne)
- Understanding of confidentiality and data protection (GDPR)
- Ability to follow protocols and procedures accurately
Desirable
- Previous experience in a GP surgery or healthcare setting
- Experience with electronic prescription services
- Handling sensitive or confidential information in a professional manner
- Knowledge of NHS systems and processes
- Familiarity with medical terminology
- Ability to use clinical software (EMIS, SystmOne, Docman)
- Understanding of appointment booking and triage processes
Person Specification
Attributes:
Essential
- Professional, polite, and empathetic manner
- Reliability and punctuality
- Ability to remain calm and courteous under pressure
- Attention to detail
Desirable
- Flexible and adaptable to change
- Proactive in problem-solving
- Commitment to continuous learning and development
Experience
Essential
- Previous experience in a customer-facing role
- Handling telephone enquiries and providing clear information
- Working as part of a team in a busy environment
- Excellent communication skills (verbal and written)
- Strong organisational and time-management skills
- Ability to work under pressure and manage competing priorities
- Basic IT proficiency (Microsoft Office, clinical systems like EMIS or SystmOne)
- Understanding of confidentiality and data protection (GDPR)
- Ability to follow protocols and procedures accurately
Desirable
- Previous experience in a GP surgery or healthcare setting
- Experience with electronic prescription services
- Handling sensitive or confidential information in a professional manner
- Knowledge of NHS systems and processes
- Familiarity with medical terminology
- Ability to use clinical software (EMIS, SystmOne, Docman)
- Understanding of appointment booking and triage processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
