Operations Lead

Job summary

Swanwood Partnership are a friendly, forward-thinking, partner-led GP surgery based in Wickford, Essex, serving a patient population of just under 7,000. Our dedicated clinical and administrative teams work collaboratively to deliver high-quality, patient-centred care within a supportive and progressive environment.

Due to an internal reshuffle, we are seeking an experienced and proactive operations leadto oversee the smooth running of our day-to-day operations. This key leadership role will support the partners in maintaining efficient systems, ensuring compliance with NHS and CQC requirements, and fostering a positive workplace culture.

Main duties of the job

• Lead and manage the administrative and reception teams to deliver efficient, high-quality patient services.
• Oversee the operational running of the practice, including workflow management, staff rotas, and resource allocation.
• Support the Partners in strategic planning, performance monitoring, and delivery of quality improvement initiatives.
• Ensure compliance with CQC standards, NHS regulations, and data protection legislation.
• Liaise with external stakeholders including PCN colleagues, ICB representatives, and other healthcare providers.
• Oversee recruitment, induction, and staff development processes.
• Identify opportunities for service improvement and lead change initiatives.

About us

Were a supportive team that values clinical skill, common sense, and a bit of humour when things get busy. You'll be working in a well-organised, patient-first environment that understands the value of good nursing. Were not here to micromanage - we want someone who takes ownership of their role and thrives in a collaborative team. Ready to step into a role where your work actually makes a difference? Please apply today! We look forward to hearing from you.

What We Offer:

• Flexible working days (minimum 24 hours per week).
• Supportive, close-knit team environment.
• Opportunities for professional development.
• Competitive salary, dependent on experience.