Part-Time Care Navigator

Job summary

An opportunity has arisen for a part-time care navigator at Writtle Surgery. The care navigator plays a pivotal role in dealing with, supporting and assisting patients at our practice, helping them to access the right services and dealing with their queries via online triage requests, face-to-face and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Booking, cancelling and moving patient appointments.
• Handing out letters, completed forms, specimen bottles, etc.
• Dealing with requests for information.
• Advising patients of Practice procedures.
• Assisting with the daily incoming online triage requests
• Answering the telephone promptly.
• Assisting GPs with their requests.
• Referring patients to local domiciliary services.
• Dealing with some incoming emails and admin.

About us

The Writtle Surgery is a 3 partner semi-rural dispensing practice of approximately 8,000 patients. We have 3 salaried GPs, and a fully staffed team including practice nurses, dispensers, secretaries and administrators, clinical pharmacists and receptionists.

We offer the following benefits:

• A competitive starting salary/hourly rate
• Supportive and friendly environment
• Peer support
• Access to the NHS pension scheme & very favourable employer contribution rate
• Free on-site parking
• Training and development opportunities