Receptionist

Job summary

Ivry Street Medical Practice in Ipswich has two opportunities for enthusiastic and proactive receptionists to join our team on a full-time basis. One position will start at 8am and the second position will be required to work the later shift until 7pm.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The ideal candidate will be a highly motivated team player who has good customer service skills and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a four partner practice with over 13,500 patients. Alongside our partners we also have a further 4 salaried GPs, advanced nurse practitioner, paramedic, 6 practice nurses and 3 HCAs. We also have regular mental health team support, with a presence on site almost daily and medicine management team. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients. We have a high QOF achievement.

Currently rated 'Good' by the CQC. We use SystmOne for our clinical system, and also utilise various digital platforms such as Accurx to support our processes. We are a popular and friendly practice with a supportive environment.

As an employee, you will receive the following;

• Genuine responsibility from day one
• Work with a strong social purpose
• A permanent employment contract
• A competitive salary
• Membership of the NHS pension
• Support to guide your personal and professional development
• Monthly training and education afternoons in protected time
• Employee Assistance Programme (EAP)