Receptionist/Care Navigator

Job summary

Sidney House and the Laurels Surgery have a 18.5 hour a week receptionist vacancy for the following work pattern:

• Thursdays 08:00 - 17:00 based at The Laurels Surgery in Boreham
• Fridays 08:00 - 18:30 based at Sidney House Surgery in Hatfield Peverel

The reception team plays a pivotal role in the experience of patients at our practice, helping them to access the right services and the right time, and dealing with their queries face-to-face, online and by telephone. In this essential front-line role at the practice, receptionists help patients to access the right services, which is not always a doctor, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone promptly.
• Promoting the use of online services as a means of accessing healthcare.
• Chaperoning for colleagues and patients when requested.

About us

We are a two-site training practice based in the semi-rural villages of Hatfield Peverel and Boreham, serving a patient population of 11,400. We are a SystmOne Practice with a consistently high QOF achievement and a CQC rating of Good.

We are part of the Aegros PCN with Lt. Waltham & Great Notley, Douglas Grove Surgery and the Beacon Health Group.

Our team is made up of three GP Partners, five salaried GPs, a paramedic practitioner, a nurse prescriber, three practice nurses, two HCAs, a phlebotomist and dispensers. We are further supported by PCN staff including a pharmacist and physiotherapist. Additionally we have a well established non-clinical team of managers, administrators, dispensers and receptionists.

Staff wellbeing is very important to us. We are pleased to support and grow our team members as well as offer the following benefits:

• Supportive and friendly environment within a well established and knowledgeable team
• Peer support
• CPD Support with training and development opportunities for those who wish to develop additional skills
• 5.6 weeks holiday in addition to all bank holidays (pro rata)
• NHS Pension
• Study leave
• Free on-site parking
• Annual Christmas party and team lunches arranged during the year.

Our staff cannot also be patients at the surgery, so if you are one of our patients would like to apply and are offered the role, you would need to be registered at another GP Surgery before commencing in post.