Receptionist/Care Navigator

Job summary

Woolpit Health Centre is looking for an enthusiastic, motivated and hardworking medical receptionist to join our busy evolving reception team on a part-time basis for 20 hours per week.

Working hours for this post are as follows:

Monday - 8am until 6pm with a 1 hour unpaid lunch break

Tuesday - 8am until 2pm

Wednesday- no core working hours

Thursday- no core working hours

Friday - 1pm until 6.30pm

This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career as a medical receptionist.

The successful candidate will be flexible and reliable with the ability to work under pressure to compliment our experienced and dedicated reception team.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• support the clinical team by signposting patients to the appropriate healthcare professional or service working as part of the practices multidisciplinary team such as physiotherapists and mental health nurses.
• deal with patients by telephone and face to face whilst providing administrative support to assist with the day-to-day running of the Health Centre.

About us

Based in the Suffolk village of Woolpit, the Health Centre aims to provide: the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.

Benefits of working for Woolpit Health Centre include:

• Attractive rates of pay with annual pay review(not agenda for change)
• Regular one-to-ones to aid good communication
• Generous annual leave entitlement
• Voluntary overtime when available
• Plenty of training opportunities
• Membership of the NHS contributory pension scheme
• Free uniform
• Option of NHS discount and Blue Light Card for retail/dining/holidays etc