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Primary Care Careers

Operations Manager

The closing date is 03 November 2025

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Job summary

Newport Surgery is looking to appoint an experienced operations manager to help lead our organisation on a full-time basis for 37 hours per week, over either 4 or 5 days.

Main duties of the job

  • Lead with management of daily operations, including reception, admin, and scheduling.
  • Assist the PM in compliance with CQC, NHS contractual obligations, and health & safety regulations.
  • Monitor and help support delivery of Quality and Outcomes Framework (QOF) targets.
  • Assist in overseeing IT systems, telephony, and practice infrastructure.
  • Help support service improvement initiatives, audits, and patient access planning.

About us

Here at Newport Surgery, we are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff. We are a rural two partner practice with 4 salaried GPs and close-knit clinical and non-clinical teams helping to care for our 9.7k patients.

As part of the North Uttlesford PCN, we work in collaboration with practices in Saffron Walden and Thaxted. Our patient survey results show us as in the top 5 practices in Herts & West Essex ICB.

This post offers:

    • NHS Pension Scheme
    • Health service discounts
    • Annual Leave: minimum 35 days FTE to include bank holidays

Details

Date posted

20 October 2025

Pay scheme

Other

Salary

£29,000 to £31,000 a year

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

29095

Job locations

Newport Surgery

Frambury Lane

Saffron Walden

Essex

CB11 3PY


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

  • Strong operational or practice management experience (NHS or healthcare preferred).
  • Confident leader with excellent communication and organisational skills.
  • Familiarity with EMIS, and performance reporting.
  • Able to work under pressure and manage multiple priorities effectively.
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • The ability to develop, implement and embed policies, procedures and guidelines.
  • Experience of working in an ever-evolving environment, with an ability to cope with regular change.
  • Excellent organisational, management and planning skills, IT skills and communication skills.
  • Ability to implement and manage change effectively.
  • Ability to identify training and development needs in self and others.
Person Specification

Experience

Essential

  • Strong operational or practice management experience (NHS or healthcare preferred).
  • Confident leader with excellent communication and organisational skills.
  • Familiarity with EMIS, and performance reporting.
  • Able to work under pressure and manage multiple priorities effectively.
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • The ability to develop, implement and embed policies, procedures and guidelines.
  • Experience of working in an ever-evolving environment, with an ability to cope with regular change.
  • Excellent organisational, management and planning skills, IT skills and communication skills.
  • Ability to implement and manage change effectively.
  • Ability to identify training and development needs in self and others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Newport Surgery

Frambury Lane

Saffron Walden

Essex

CB11 3PY


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Newport Surgery

Frambury Lane

Saffron Walden

Essex

CB11 3PY


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

North Uttlesford PCN

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

20 October 2025

Pay scheme

Other

Salary

£29,000 to £31,000 a year

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

29095

Job locations

Newport Surgery

Frambury Lane

Saffron Walden

Essex

CB11 3PY


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