Receptionist/Care Navigator

Job summary

The New Surgery in Brentwood, has an exciting opportunity for a medical receptionist to join our team on a part-time basis for 21 hours per week. You will be working the following hours with a one-hour unpaid lunch break on Monday and Tuesday;

Monday: 0800-1700

Tuesday: 0800-1600

Friday: 1300-1830

This role is to ensure a friendly, helpful and efficient service to the doctors and patients at our busy practice. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Answering the telephone and dealing with enquiries in a helpful, tactful manner.
• Care navigation to services we have available to patients both in the practice and locally.
• Making appointments for patients, surgeries and clinics on the appropriate computerised diary system.
• Opening and closing of the clinic premises as appropriate.
• Admin activities as advised by practice manager.
• Other reasonable tasks necessary to fulfil your role and assist with the smooth running of the primary care network.
• Some sickness/holiday cover will be required from time to time.

About us

The New Surgery in Brentwood is part of the Brentwood Primary Care Network (PCN). We work across 2 sites within 3 miles of each other. Our branch surgery, The Brambles is a smaller site and reception staff are required to work across both sites on occasion.

We are a busy practice with 13800 patients. We have a Good CQC rating. We are in a good location near to Brentwood high street, with parking available for staff.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.