Receptionist/Care Navigator

Job summary

Creffield Medical Group are seeking a part-time receptionist to join their team. The hours will be between Monday to Friday between 8am and 6.30pm and discussed at interview. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Creffield Medical Group was formed in June 2017, it is an amalgamation of Creffield Medical Centre, Layer Road Surgery, Turner Road Surgery and North Hill Medical Group and we have 30,000 patients.

Colchester is a historic, vibrant town with quick road and rail links to London Liverpool Street. It houses one of Europe's finest zoos, a Norman Castle, beautifully maintained parks, an active theatre scene and new modern art gallery. The local grammar schools are amongst the best in the country and the local area is surrounded by beautiful countryside including Constable country in nearby Dedham. Mersea Island, Wivenhoe and Brightlingsea offer excellent oysters, beaches and sailing within a short drive.