Receptionist / Care Navigator

Job summary

We have an exciting new opportunity for a receptionist to join the team based at Tiptree Medical Centre on a part time or full time basis. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Interviews will be carried out for successful applicants on receipt of CV and covering letter, and we reserve the right to retract the advert if a suitable person/s are found before the end date.

Main duties of the job

• booking appointments,
• greeting patients,
• answering queries from patients and outside agencies and/or signposting to appropriate members of staff,
• updating patient records,
• processing correspondence
• liaising with patients using various types of communication methods.

About us

We are a friendly, busy and innovative practice in north-east Essex. The team comprise of two friendly, supportive partners and 7 salaried GPs. We have an excellent nursing team comprising 4 Advanced Nurse Practitioners (ANPs), 1 Paramedic, 4 Practice Nurses, 2 HCAs, 2 Clinical Pharmacists and 1 Pharmacy Technician.

We are an award-winning, semi-rural practice of approximately 12,000 patients in Tiptree, North-East Essex, the jam-making capital of the universe. We are in an ideal location close to England's oldest town, Colchester, with nearby rail links direct to London and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns. We strive to look after our employees as well as our patients, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling. We also work as a collaborative Primary Care Network alongside Mersea Island Medical Practice and Rowhedge Medical Centre.