Receptionist/Administrator

Job summary

King Street Surgery in Kempston, Bedford,are recruiting 2 part-time receptionist/administrators to join our busy team.

The first post is for 16 hours per week working the following;

Monday 8.00-1.30

Thursday 1.30-6.30

Friday 8.00-1.30

The second post is for 15.5 hours a week.

Monday 1.30-6.30

Wednesday 1.30-6.30

Thursday 8.00-1.30

Flexibility is required for holiday and sickness cover of colleagues.

The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• To be part of the team contributing to the smooth running of the practice by ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
• Filing, record keeping and the processing of documents. The role involves liaising with doctors and other members of staff.
• Prepare for each surgery, ensuring premises are tidy.
• Receive and make telephone calls and take accurate notes.
• Book and cancel appointments as necessary and deal efficiently with the computerised appointments system.
• Answer general enquiries and explain practice procedures e.g. on registration, changes of address, etc.
• Issue medication prepared by the Dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate.
• Maintain and operate computer and manual administrative systems.
• Open and close surgery premises.
• Inform patients of results of hospital tests as directed by the doctor.
• The reception/admin staff forms one team and provides cover across a range of administrative duties associated with the surgery.

About us

King Street Surgery is a long established practice, offering a high quality service to patients, within a supportive and caring environment. As a training practice across three sites we are at the forefront of clinical practice and our practice ethos is one which supports training and development.

List size of 21,700, with 6 GP Partners, 14 salaried GPs, nursing team, paramedic, clinical pharmacists, management and administration teams.