Receptionist

Job summary

The Grove Medical Centre in Felixstowe are seeking a confident, organised and approachable receptionist to join our busy GP surgery, to become part of a supportive team. This position is offered on a part-time basis, working approximately 15 hours per week, but these will vary depending on need, so you must be able to work flexibly.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• First point of contact for all patients.
• Answering calls.
• Making appointments or re-scheduling.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

The team at the Grove Surgery are extremely supportive and committed to fostering growth and development. As a teaching practice, we are passionate about upskilling our current staff and creating a positive learning environment where everyone can thrive. We have a collaborative culture, emphasis on staff development, and commitment to delivering high-quality patient care.

The surgery itself is a large, modern, purpose-built facility equipped with the latest technology and resources to support high-quality patient care. Our commitment to innovation and continuous improvement ensures that both staff and patients benefit from a welcoming, efficient, and forward-thinking healthcare setting.