Receptionist / Care Navigator

Job summary

Old Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full or part-time basis.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Completing admin duties.
• Cover shifts at our branch surgery in St Osyth - own transport required to travel between sites as required.

About us

Old Road Medical Practice is a dedicated healthcare centre committed to supporting the local community by delivering a wide range of services in line with NHS guidelines. The practice provides accessible and patient-centred care, offering general medical consultations, preventative health screenings, chronic disease management, vaccinations, and mental health support. Working closely with other NHS services and community organisations, the practice ensures patients receive coordinated and comprehensive care tailored to their individual needs. By promoting health education, early intervention, and ongoing support, Old Road Medical Practice plays a vital role in improving the wellbeing of the community it serves.