Receptionist/Care Navigator

Job summary

Sheepcot Medical Centre within North Watford PCN, has an opportunity for an enthusiastic and proactive receptionist to join our team for up to 30 hours per week. The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

North Watford PCN is made up of three local GP Practices, Abbotswood Medical Centre, Sheepcot Medical Centre and Vine House Health Centre.North Watford PCN is a visionary, innovative, and forward-thinking organisation dedicated to transforming primary care for the better. We are passionate about delivering high-quality, patient-centred services and embracing new ideas that drive real change. By joining our team, you'll become part of a supportive, collaborative network that values professional growth, encourages creativity, and is committed to shaping the future of healthcare in our community.