Receptionist / Care Navigator

Job summary

Felixstowe Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 19.5 hours per week on 3 days as follows.

• Tuesday 08.00am - 13.00pm
• Wednesday 08.00am - 13.00pm
• Friday 08.00am - 18.30pm

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a friendly GP practice situated over the East side of Ipswich. Our aim is to provide high quality, patient centred care, adhering to a traditional model of general practice, whilst recognising the need to evolve and respond to the new challenges in health and social care.

We have just over 10,200 patients supported by a team of 7 GPs, 4 practice nurses and 2 healthcare assistants along side various PCN staff that are working for the practice. We are a training practice and currently have 4 GP registrars training at the practice.

Benefits include:

• NHS pension scheme
• Uniform provided
• On site parking