Receptionist/Care Navigator

Job summary

Barrack Lane Medical Centre has an opportunity for a care navigator to join our friendly, supportive and professional team on a full-time basis, 37.5 hours per week. Although you will be employed by the Barrack Lane and Ivry Street PCN you will be based at Barrack Lane.

The care navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills. Previous applicants need not apply.

Main duties of the job

• Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles.
• Making appointments face-to-face, online and via the telephone.
• Answering the telephone promptly and politely.
• Managing the needs of the patient, dealing with enquires and advising of practice procedures.
• Helping patients access the right services.
• Ensuring all information is recorded accurately on the computer system.
• Working as part of the care navigator team and supporting all members of the practice staff.

About us

Barrack Lane is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park.

Barrack Lane is part of a PCN (Primary Care Network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co-ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care.