Receptionist/Care Navigator

Job summary

We have an exciting new opportunity for a receptionist to join the team based in Rowhedge and University of Essex Medical Centre. The role is offered on a part-time basis for 27.5 hrs a week to be worked over 5 days.

Rowhedge offers a unique opportunity to develop expertise in student health alongside general practice. Rowhedge is a split site practice with a campus-based health centre and a dispensing village practice and is a pilot site for Pride in Practice. The practice consists of an established team of 4 partners and 5 salaried GPs.

Main duties of the job

• Booking appointments
• Greeting patients
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
• Updating patient records
• Processing correspondence
• Liaising with patients using various different types of communication methods

About us

The Colte Partnership is very much At The Heart of Primary Care, being the largest GP Partnership in North East Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our Head Office is in Feering.

We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.