Go back
Primary Care Careers

Receptionist/Care Navigator

The closing date is 04 August 2025

Apply for this job

Job summary

East Lynne Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a 1 year fixed term contract (possibility lead to permanent). This position is offered on a part-time basis for 16 hours per week. The working week is Monday to Friday covering shifts between 8am and 6:30pm with the rotas published monthly. Shift pattern will be agreed with successful applicant.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

East Lynne Medical Centre is a friendly, nurse led GP practice with full general practitioner support, providing healthcare to the residents of Clacton-on-Sea. The practice offers a wide range of services from phlebotomy, child counselling, minor illness to complex.

We are also part of the Clacton PCN which allows us to offer specialist clinics, social prescribing and pro-active care to the frail, innovative support such as regular cancer support cafes, and counselling services.

We strive to look after our employees as well.

    • NHS Pension Scheme
      • The NHS Pension Scheme is a defined benefits scheme
    • Health service discounts
    • Annual Leave: minimum 5 weeks pro rata plus bank holidays
    • Enhanced maternity & paternity terms
    • Free counselling
    • Career development
    • Snacks provided for staff.

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

£10,187 a year

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

28815

Job locations

3-5 Wellesley Road

Clacton on Sea

Essex

CO15 3PP


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

3-5 Wellesley Road

Clacton on Sea

Essex

CO15 3PP


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

3-5 Wellesley Road

Clacton on Sea

Essex

CO15 3PP


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

East Lynne Medical Centre

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

£10,187 a year

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

28815

Job locations

3-5 Wellesley Road

Clacton on Sea

Essex

CO15 3PP


Supporting documents

Privacy notice

Primary Care Careers's privacy notice (opens in a new tab)