Receptionist/Care Navigator

Job summary

The Old Harlow Health Centre has an opportunity for two enthusiastic and proactive receptionists to join our team on a part-time basis each for 15 hours per week.

• Role 1: Working 8am to 1pm, Wednesday - Friday.
• Role 1 - working 1pm to 6.30pm, Wednesday - Friday.

Please state in your application which role(s) you are interested in - the shift patterns are not negotiable, applicants must be able to work the hours for the role they apply for.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Old Harlow Health Centre isa growing, family orientated GP training practice with a growing list size of currently around 11,900 patients and our dedicated staff have built an excellent reputation in meeting patients needs. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern general practice.

We are members of the local primary care network providing extended services at a hub to the local community. We also work with allied health professionals together with an expanding complement of ARRS staff including; clinical pharmacist, paramedic, social prescriber, first contact physio and a general practice assistant who are based at the practice.

Benefits include 25 days annual leave (pro rata) plus bank holidays (pro rata) and the option to join the NHS pension scheme.

Please see our website for further information about the practice at www.oldharlowhealth.co.uk.