Job summary
The Elizabeth Courtauld Surgery in Halstead are looking to recruit a patient navigator to join our reception team, offered on a part-time basis, working 16.5 hours per week.
The successful candidate will join a team that takes pride in its can do approach. You will work within what can be a busy, often demanding, but highly rewarding environment. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills
Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.
Main duties of the job
- Answering telephone calls in a timely and appropriate manner.
- Ensuring all visitors sign in and receive a badge.
- Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
- Handling patient or other outside agency queries and assisting in finding solutions.
- Receiving prescription requests and directing these to the prescription team.
- Taking payments for private fees and processing credit card payments.
- Ensuring the smooth and efficient running of clinics.
- Receiving and record requests for home visits.
- Ensuring that the clinicians are aware of patients who require immediate attention.
- Have a basic awareness / ability to deal with challenging behaviour.
- Making new and follow up appointments.
- Carrying out any other administrative duties as deemed necessary by the management or senior navigators.
- Receiving new patient registration forms.
This post is subject to a DBS check and satisfactory references.
About us
Elizabeth Courtauld Surgery is a friendly and welcoming SystmOne practice with a list size of 16,700 patients, achieving a Good CQC rating.The successful candidate will join a practice that takes pride in its can do attitude and forward-thinking.
Benefits include:
- 5 weeks' annual leave plus bank holidays (pro-rata for part-time).
- NHS pension.
- Free car parking.
For further information please contact, Jennie Lancaster-Jones via email: jenniferlancaster@nhs.net or call 01787 475944.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
£12.47 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
28791
Job locations
Factory Lane West
Halstead
Essex
CO9 1EX
Employer details
Employer name
Primary Care Careers
Address
Factory Lane West
Halstead
Essex
CO9 1EX
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)