Patient Navigator

Job summary

The Elizabeth Courtauld Surgery in Halstead are looking to recruit a patient navigator to join our reception team, offered on a part-time basis, working 16.5 hours per week.

The successful candidate will join a team that takes pride in its can do approach. You will work within what can be a busy, often demanding, but highly rewarding environment. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills

Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.

Main duties of the job

• Answering telephone calls in a timely and appropriate manner.
• Ensuring all visitors sign in and receive a badge.
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Handling patient or other outside agency queries and assisting in finding solutions.
• Receiving prescription requests and directing these to the prescription team.
• Taking payments for private fees and processing credit card payments.
• Ensuring the smooth and efficient running of clinics.
• Receiving and record requests for home visits.
• Ensuring that the clinicians are aware of patients who require immediate attention.
• Have a basic awareness / ability to deal with challenging behaviour.
• Making new and follow up appointments.
• Carrying out any other administrative duties as deemed necessary by the management or senior navigators.
• Receiving new patient registration forms.

This post is subject to a DBS check and satisfactory references.

About us

Elizabeth Courtauld Surgery is a friendly and welcoming SystmOne practice with a list size of 16,700 patients, achieving a Good CQC rating.The successful candidate will join a practice that takes pride in its can do attitude and forward-thinking.

Benefits include:

• 5 weeks' annual leave plus bank holidays (pro-rata for part-time).
• NHS pension.
• Free car parking.

For further information please contact, Jennie Lancaster-Jones via email: jenniferlancaster@nhs.net or call 01787 475944.