Receptionist / Care Navigator

Job summary

Two Rivers Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis/part-time basis. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

• Genuine responsibility from day one.
• Work with a strong social purpose.
• A competitive salary with increments based on professional development.
• Membership of the NHS pension.
• Support to guide your personal and professional development.
• Excellent training and development opportunities.
• Working in a purpose built facility.
• 6 month probation period.