Reception Supervisor

Job summary

Colne Medical Centre are looking to recruit a proactive reception supervisor to join their team for 30-37 hours a week. The role will provide a focal point of communication between patients, doctors and other medical staff, and ensure the reception team provides an efficient service and that a professional manner is maintained at all times by all reception employees.

We reserve the right to retract the advert if a suitable person is found before the end date.

Main duties of the job

• Support the reception staff acting as a role model to reception staff, supporting, motivating and promoting good staff relations.
• Support the receptionists with any queries or complaints they may have.
• Support and help any unhappy patients.
• Deal with minor patients complaints and try to resolve them in a timely and professional manner.
• Ensure any complaints that cannot be resolved are escalated to the assistant practice manager.
• Ensure all staff are informed of and adhere to practice policies which are held on the intranet.
• Monitor staff annual leave.
• Assist with and minimise potential problems that may lead to complaints. Supporting staff in difficult patient situations
• Deal with any low level complaints relating to reception or associated issues.
• Accurately document all incidents and outcomes, ensuring that the practice is kept informed.
• Deal with general telephone enquiries from patients and general public.
• Acting as primary point of contact in reception for clinicians.

This list is not exhaustive and is subject to change pending request of the practice manager and partners.

About us

In June 2017 The Colte Partnership was formed consisting of 9 local practices across Colchester and Tendring caring for approx. 95,000 patients.

We also work as three collaborative Primary Care Networks (PCNs) which span across Colchester and Tendring:

• Ambrose Avenue Group Practice, Riverside Medical Centre & Ardleigh Surgery
• Mersea Island Medical Practice, Tiptree Medical Centre & Rowhedge Medical Centre
• Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre

There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix. You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support). The role will contribute to the improving quality of care of our patients across the network of practices.